Workforce Management

Wales

Mark Wales is an executive with a proven track record of achievement with leading US and UK companies. He brings leadership and energy so that organizations can innovate, implement and operate. He works at the strategic, tactical, and operational levels to build sustainable capabilities.

Mr. Wales has led global workforce management initiatives at Starbucks and Ralph Lauren. He developed at Ralph Lauren a globally recognized and respected innovative center of excellence, delivering workforce management optimization. He coaches a holistic approach to workforce management that can deliver sustainable performance improvements across all divisions and geographies. He has worked with other leading U.S. and European companies, including IBM, Nike, Levi Strauss, The Gap, Safeway, Columbia Sportswear, Williams-Sonoma, David’s Bridal, and Tesco. He also advises innovators, analysts and investors on trends and direction in workforce management.

He is an author, global speaker, member of the Workforce Institute, Retail Analytics Council, and Evidence Based Management Group, and he is involved in the design of the next generation of workforce management solutions. He is on the executive boards of the University of Washington Tacoma Milgard School of Business, University of Washington Tacoma Global Innovation and Design Lab and the Washington State Historical Society.